Frequently Asked Questions
Everything you need to know before booking
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We are located at 1340 Reisterstown Rd, Pikesville MD 21208. However we have various pick-up and drop-off locations. Please check you order for the location closest to you.
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We provide event rental services to areas around Baltimore City and Baltimore county including Owings Mills, Pikesville, Towson, Randallstown, Catonsville, White Marsh, Columbia, Essex and Midde River.
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Currently, our office is open from 9am-5pm Monday – Friday.
The warehouse business hours are 9am – 5pm, however, we are available 24 hours a day, 7 days a week for last-minute emergencies.
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We recommend booking as early as possible, especially for weekends and peak season (April–October). Popular dates can book out quickly, sometimes weeks in advance.
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Our staff is available to answer your questions via telephone, website, or email. When we’re not in the office, the quickest way to receive answers to questions is via email.
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We accept all forms of electronic payments including credit cards (Visa, MasterCard, American Express and Discover ). Please note there is a 3.5% Processing Fee for credit cards.
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Yes, a 25% deposit is required to secure your event date. This ensures your equipment is reserved and scheduled.
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We have delivery/pick up charges that apply to all orders – please refer to our listing of typical delivery/pick up fees that may be associated with an event. Orders that require more complex delivery/pick up arrangements or arrangements outside our standard business day may incur additional charges.
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Cancellations require 48 hours notice prior to date of service, not day of event.
Cancellations made with less than 48 hours notice are subject to a 50-100% restocking fee.
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We welcome pickups for all items except marquee tents as this require set-up by Harbor City employees. Please make your reservations in advance by calling or mailing our office at info@ harborcityeventrentals.com or (443) 551-7938.
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Harbor City Event Rentals will be required to set up and take down our tents and dance floors. All other equipment (tables, chairs, etc.) can be handled by the customer. We do provide services tents set-up and breakdown at an additional charge. These arrangements MUST be made prior to delivery and pick-up.
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Absolutely Not! Linens are to be returned as dry as possible and free of food, wax, and debris. Any tears, rips, stains and candle wax damage will be subject to additional fees.
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You will have up to 3 days after your event to return all rentals. After 3 days, any items not returned and items returned broken or damaged will be subject to replacement fees. All replacement fees will be applied to the credit card on file, at which time you will receive a final invoice.
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We make every effort to ensure an accurate count of the equipment you rent from us. When we deliver the equipment, you should check our count against the contract. If you are not present at the time of delivery, check over your order and call us if there are any discrepancies. You will be responsible for any discrepancies in the count at the time the equipment is returned to us.
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All rental equipment is and remains the property of Harbor City Tents and Event Rentals LLC. and is to be used ONLY by you for the event/time for which it is rented. You reserve the equipment for a specific time and are responsible for the rental price, even if you do not use the equipment. You are responsible for keeping the equipment in good condition from the time it is delivered/picked up until it is returned to our driver or to our office. You are expected to exercise ordinary care to safeguard the equipment. Equipment must be protected from the weather at all times. If you pick up any equipment, you must be able to transport it safely and bring adequate straps to secure the equipment in your vehicle. Any water damage or damage outside normal wear will be subject to additional charges, repair, or replacement.
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