Resources

Find answers to common questions and review our rental terms and conditions.

Frequently Asked Questions

Everything you need to know before booking

  • We are located at 1340 Reisterstown Rd, Pikesville MD 21208. However we have various pick-up and drop-off locations. Please check you order for the location closest to you.

  • We provide event rental services to areas around Baltimore City and Baltimore county including Owings Mills, Pikesville, Towson, Randallstown, Catonsville, White Marsh, Columbia, Essex and Midde River.

  • Currently, our office is open from 9am-5pm Monday – Friday.

    The warehouse business hours are 9am – 5pm, however, we are available 24 hours a day, 7 days a week for last-minute emergencies.

  • We recommend booking as early as possible, especially for weekends and peak season (April–October). Popular dates can book out quickly, sometimes weeks in advance.

  • Our staff is available to answer your questions via telephone, website, or email. When we’re not in the office, the quickest way to receive answers to questions is via email.

  • We accept all forms of electronic payments including credit cards (Visa, MasterCard, American Express and Discover ). Please note there is a 3.5% Processing Fee for credit cards.

  • Yes, a 25% deposit is required to secure your event date. This ensures your equipment is reserved and scheduled.

  • We have delivery/pick up charges that apply to all orders – please refer to our listing of typical delivery/pick up fees that may be associated with an event. Orders that require more complex delivery/pick up arrangements or arrangements outside our standard business day may incur additional charges.

  • Cancellations require 48 hours notice prior to date of service, not day of event.

    Cancellations made with less than 48 hours notice are subject to a 50-100% restocking fee.

  • We welcome pickups for all items except marquee tents as this require set-up by Harbor City employees. Please make your reservations in advance by calling or mailing our office at info@ harborcityeventrentals.com or (443) 551-7938.

  • Harbor City Event Rentals will be required to set up and take down our tents and dance floors. All other equipment (tables, chairs, etc.) can be handled by the customer. We do provide services tents set-up and breakdown at an additional charge. These arrangements MUST be made prior to delivery and pick-up.

  • Absolutely Not! Linens are to be returned as dry as possible and free of food, wax, and debris. Any tears, rips, stains and candle wax damage will be subject to additional fees.

  • You will have up to 3 days after your event to return all rentals. After 3 days, any items not returned and items returned broken or damaged will be subject to replacement fees. All replacement fees will be applied to the credit card on file, at which time you will receive a final invoice.

  • We make every effort to ensure an accurate count of the equipment you rent from us. When we deliver the equipment, you should check our count against the contract. If you are not present at the time of delivery, check over your order and call us if there are any discrepancies. You will be responsible for any discrepancies in the count at the time the equipment is returned to us.

  • All rental equipment is and remains the property of Harbor City Tents and Event Rentals LLC. and is to be used ONLY by you for the event/time for which it is rented. You reserve the equipment for a specific time and are responsible for the rental price, even if you do not use the equipment. You are responsible for keeping the equipment in good condition from the time it is delivered/picked up until it is returned to our driver or to our office. You are expected to exercise ordinary care to safeguard the equipment. Equipment must be protected from the weather at all times. If you pick up any equipment, you must be able to transport it safely and bring adequate straps to secure the equipment in your vehicle. Any water damage or damage outside normal wear will be subject to additional charges, repair, or replacement.

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Rental Terms & Conditions

This document is a Contract. You should familiarize yourself with its unusual features so there will be no misunderstanding as to your obligations. The words Renter, You and Yours mean the person who signs this Rental Contract (or is obligated under its terms). Throughout this contract, references to 'Harbor City Rentals’ shall be understood to mean 'Harbor City Tents and Event Rentals LLC.' Both terms are used interchangeably and refer to the same entity. This contract contains important terms and conditions, including Harbor City Rentals’ disclaimer of all liability for injury or damage and details of Renter’s obligations for rental and other charges and responsibilities to care for and return the item(s).

1. PHYSICAL CONDITION OF RENTAL ITEM(S) - You acknowledge that before taking the rented item(s), you examined it, saw it in operation (if appropriate), and are aware of its condition and that it is in good condition except for any defect noted in this contract. It is your responsibility to return the rented item(s) to Harbor City Rentals in the same condition it left in, except for ordinary wear and tears.

2. USE OF THE ITEM(S) - You agree that you are satisfied with the instruction given by Harbor City Rentals properly and safely of using the item(s) or that you are so familiar and told Harbor City Rentals that you were. You further agree that the item(s) will be used only at the address designated and only for the purpose for which the item(s) was manufactured and intended. Subleasing or improper use is prohibited. You have read and understood all manuals, written operating instructions, and warning as supplied for the equipment. Once the equipment leaves our facility, no credits will be issued for unused equipment.

3. RESPONSIBILITY FOR USE & DISCLAIMER OF WARRANTIES - You are responsible for the use of the rented items. You assume all risks inherent in the operation and use of the item(s) and agree to assume the entire responsibility for the defense of, and to pay, indemnify and hold Harbor City Rentals from, any and all claims for damage to property or bodily injury (including death) resulting from the use, operation or possession of the item(s), whether or not it be claimed or found that such damage or injury resulted in whole or in part from Harbor City Rentals negligence, from the defective condition of the item(s), or any cause. You agree that no warranties, expressed or implied, including merchantability or fitness for a particular purpose have been made in connection with the equipment rented.

4. RESPONSIBILITY FOR EQUIPMENT - From the time the item(s) is rented out until it is returned, you are responsible for it. If the item(s) is lost, stolen or damaged under any circumstances while rented, regardless of fault, you shall be responsible for all charges, including labor costs, to replace or repair the item(s).

5. ITEM(S) FAILURE - You agree immediately to discontinue the attempt to use the rented item(s) should it at any time become unsafe or in a state of will immediately (one hour or less) notify Harbor City Rental of the facts. Harbor City Rental agrees in its discretion to make the item(s) operable within a reasonable time, or provide you with a like item if available, or make a like item available at another time, or adjust the rental charges. This provision does not relieve you from the obligations imposed by other paragraphs, including 4 and 6. In all events, Harbor City Rentals shall not be responsible for any injury or damage, including consequential damage resulting from failure or defect of a rented item(s).

6. RETURN OF ITEM(S) - The rented item(s) is Harbor City Rental’s property and is rented to you subject to this contract for rental charges and the period noted on the contract page. If you desire to extend the term of this rental beyond the time and date specified on the rental contract, you must immediately notify Harbor City Rentals to obtain our approval, the terms for such extension and a modification of this contract (see Paragraph 9). If this agreement has not been extended, and you fail to return the item(s) when due in, Harbor City Rentals, to enforce its property ownership of the item(s) and to protect its interest under this contract, may retake the item(s) at any time and to do so Harbor City Rentals or its representatives may enter your property and you hereby waive any right of action against Harbor City Rentals for such entry and retaking. Also, you acknowledge that the failure to return the rented item(s) within the contract time and the sale or concealment of the rented item(s) are prohibited and that such action may constitute a crime. Harbor City Rentals, in addition to any other action we may take, may notify the authorities and take other action, including the filing of criminal complaints subjecting you to prosecution.

7. CHARGES AND PAYMENT - You are responsible for rental charges from the time the item(s) is “Out” as specified on the rental contract delivery date until it is returned and other charges hereunder. Return the item(s) promptly, clean, and in good condition. You and your representative, agent or principal shall be responsible for and shall pay Harbor City Rentals all charges hereunder. All charges are due upon return of the item(s) and on-demand. If the rental charges are charged to someone other than the Renter, the Renter represents he/she is the agent of such party and has the right to charge this rental; the Renter nevertheless will remain liable for the charges and the other obligations and responsibilities of the Renter hereunder. You agree to authorize Harbor City Rentals to charge your credit card for any damage or loss of equipment while in your possession not returned within 72 hours of the agreed rental return date. If rental charges are not paid within ten days of their due date, Harbor City Rentals at its discretion may recalculate all charges on a daily rental rate basis.

8. METHOD OF PAYMENT – We accept all major credit cards (Visa, American Express, Mastercard, and Discover) with a 3% to 3.75% processing fee. We also accept payments made via Zelle, but a confirmation of the payment must be sent to info@harborcityeventrentals.com. Please note that we do not accept personal checks.

9. COLLECTION COSTS - You agree to pay attorney fees, collection fees, court costs and any other expenses incurred in collecting any charges under this agreement, in retaking the rented item(s) or otherwise in enforcing the terms of this contract.

10. MODIFICATION OF CONTRACT - This paper represents our entire contract, and there are no collateral, oral, or other agreements outstanding. None of Harbor City Rentals’ rights may be changed, and no extension of the terms of this contract may be made except in writing signed by Harbor City Rentals and made a part of this contract.

11. DAMAGE WAIVER - If you pay the damage waiver charge as specified, subject to the limitations and exclusions below, Harbor City Rentals agrees to modify the terms of this contract and relieve you of liability for accidental damage to the rented item(s) on this contract, and for loss due to fire, collision, windstorm, upset, and riot. We exclude from this waiver, however, any loss or damage due to theft, burglary, misuse or abuse, theft by conversion, intentional damage, mysterious disappearance or any loss due to your failure to care for the rental item(s) as a prudent person would his/her own property. The damage waiver charge is non-refundable.

12. SPECIAL ORDERS – A signed contract and a non-refundable deposit will be required for any special order requests. Once an order is confirmed, the customer is responsible for any cancellation fees.

13. CANCELLATION POLICY - You acknowledge that it is your responsibility to call in if you need to cancel a reservation order. If you cancel your reservation order two (2) weeks before the agreed-upon delivery/out date, you will receive a 75% refund of the deposit. For cancellations made one (1) week before the delivery/out date, a 50% refund of the deposit will be provided. Cancellations with less than a week to deliver are not eligible for refunds. You acknowledge that there is no refund possible for a cancellation, order reduction or delivery order refusal on the same day as the deliver/out date. Refunds will be issued up to 30 days from the date of cancellation. Please note that specialty items are non-refundable.